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Getting the staff of Port Richmond Pharmacy to stand still long enough to pose for a photo was no easy feat.
That might be because each staff member was busy taking calls, filling prescriptions and chatting pleasantly with the pharmacy’s many customers.
Flavia Masino, director of marketing and educational programs at the pharmacy, said that such great customer service is typical.
“We go above and beyond for every customer,” she said.
She also explained that the pharmacy offers free delivery and pickup for prescriptions; staff will remind customers when prescriptions need refilling; someone is always available to answer the pharmacy phone, and the employees can speak many languages to customers.
“We have a diverse population, and we are proud of it,” she said, and pointed to the flags of several countries hanging in the entranceway.
John and Nick Masino have owned the pharmacy since 2004, and Flavia Masino said whether she’s hosting customer education seminars about diabetes or arthritis, or simply ringing up medications and groceries, she sees how important the pharmacy is to the neighborhood.
“We have customers that come in to just say ‘hi,’” she said. “We know everyone’s name…we really focus on taking care of customers.”
Call the Port Richmond Pharmacy at 215–426–5099.
-Mikala Jamison
Runner Up: York Street Phramacy at 2334 York St.
